Customer Information Systems and Billing Specialist

Responsibilities

Responsible for providing high quality support to the members allowing them to use CIS/Billing software products effectively and efficiently to complete daily operations by performing the following duties.

Other duties may be assigned.
1.    Provide outstanding customer service over the phone or in person.
2.    Provide professional services and education to members to include but not limited to consulting, software readiness, and software functionality.
3.    Partners with the members to gain an understanding of workflow, business requirements, and needs to ensure the product works to the member’s satisfaction.
4.    Work with vendor to schedule member meeting requests, product demonstrations and other activities related to promoting the partnership with MRES and the product.
5.    Participate in and successfully complete all vendor related training necessary to operate the product.
6.    Implements, operates and maintains CIS systems, software, and programs; provides integration and deployment responsibilities. 
7.    Implements and coordinates CIS system and software testing and analyzes results.
8.    Coordinates with and provides technical support to members for CIS systems.
9.    Assists with program enhancements and initiatives.
10.    Participates in MRES Member Technology Committee meetings and activities.
11.    Maintains communication with CIS and industry vendors.
12.    Handles inquiries from users on a variety of software issues. 
13.    As experience increases, assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff.
14.    Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
15.    Attends training sessions on new equipment, software, platforms, and other products.
16.    As experience increases, provides training on software use to end users.
17.    Keep abreast of relevant profession, industry, and inter-utility developments in CIS technologies.
18.    Frequent travel to member locations and to conferences with occasional overnight stays.  
19.    Represents MRES on industry, development, and project committees, task forces, and conferences as assigned.
 

.

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 
Associate's degree or equivalent from a two-year college or technical school in energy or related field and five years related experience and/or training; or equivalent combination of education and experience.

Mathematical Skills 
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability 
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills 
To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software; and Word Processing software. Familiarity with Tyler Technologies programs, especially InCode version 9 and 10 a plus.