Director of Member Strategy and Services

Responsibilities

Directs the development, implementation, and effective management of Missouri River Energy Services (MRES) member-facing programs and services. Mentors and leads a dynamic team in successful key accounts, energy services, technology, modernization, strategic planning, and leadership development activities to enhance relationships between MRES, members and their communities by performing the following duties.

Other duties may be assigned.

1. Develops, recommends and directs programs to promote customer loyalty and maintain positive relationships with MRES members and their customers.
2. Directs and monitors the development of personal contacts with member utilities and their customers, trade allies, and other consultants and vendors for purposes of strategic relationship development, demand management and increased energy efficiency.
3. Develops, prioritizes, recommends and directs data-driven, performance-based program development.
4. Provides strategic leadership for coordinated implementation of community and leadership development, demand management, energy efficiency and efficient electrification efforts with MRES members and their customers consistent with MRES strategic goals and direction.
5. Directs the development and implementation of strategies to promote various MRES member programs to include, but not limited to, the Municipal Power Advantage (MPA), Ambassador, Community Sponsorship, Bright Energy Solutions, Demand Response, Advanced Metering Infrastructure and Smart Grid, and other MRES programs.
6. Directs the development and implementation of strategies to educate members on the value of MRES energy services programs through collaborative efforts with members to realize maximum program benefit.
7. Identifies and directs the development of new products and services and collaborates with the communications and marketing team to inform and authorize the marketing and utilization of products and services.   
8. Develops, recommends, and directs the technical support and ensures the excellence of experience lifecycle delivery of products and services for members and their customers.
9. Develops departmental budget requirements with divisions with input from vice president.
10. Represents MRES on industry, development, and project committees, task forces, and conferences as assigned.
11. Creates, maintains, and oversees proper documentation of projects, data, and software related to this position.
12. Keeps abreast of relevant profession, industry, and inter‑utility developments.
13. Travel up to 20% of the work schedule with occasional overnight stays.

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Manages and leads member accounts team, leadership and workforce development programs, technology modernization, and energy services technical employees.  Mentors and proactively develops direct reports and people managers within their division. Is responsible for the overall direction, coordination, and evaluation of these units.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Must be able to successfully manage a hybrid modality department, creatively bringing people together in-person and in digital environments as needed to achieve team development and business success. Champions culture and values as a role model to the team.

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from a four-year college or university and ten years related experience managing a similar division to include a minimum of five years supervisory experience; or equivalent combination of education and experience.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs. 

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with a wide variety of abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Word Processing software; Spreadsheet software; Contact Management systems and Internet software.

Certificates, Licenses, Registrations

Must possess and maintain a valid driver’s license.